Open to opportunities

Ifeoma Joseph

@ifeomajoseph

Message

Compassionate volunteer with strong customer service and communication skills.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while making a meaningful impact in the community.

I am a dedicated volunteer with a passion for humanitarian work and customer service. Currently, I serve with the Red Cross in Kaduna, where I promote the organization's mission and values through culturally sensitive volunteer efforts. My role involves delivering essential humanitarian aid, including food, water, and clothing, to those in need, which has deepened my commitment to making a positive impact in my community.

In addition to my volunteer work, I have experience in customer service at Joebros General Merchant, where I provided empathetic support to clients through various communication platforms. My ability to engage with customers and resolve their inquiries efficiently has been instrumental in ensuring client satisfaction. I thrive in collaborative environments, working closely with team members across departments to enhance service delivery.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Worker

Current

Red Cross

Feb 2025 - Present (3 months)

Promoted the mission and values of the Red Cross through responsible, respectful, and culturally sensitive volunteer work. Assisted in delivering humanitarian aid, including distributing food, water, clothing, and emergency supplies to individuals and families in need.

Humanitarian Aid Community Outreach Distribution

Customer Service Representative

Joebros General Merchant, LTD

Mar 2024 - Present (1 year 2 months)

Provided genuine, empathetic, and attentive support to customers through online chat, social media, and messaging platforms, engaging to provide product information, answer inquiries, and resolve complaints efficiently and professionally. Ensured timely follow-ups on client satisfaction and collaborated with team members and departments to ensure smooth order processing and delivery.

Customer Service Communication Skills Social Media Management Team Collaboration Customer Satisfaction Order Processing

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka

Bachelor of Social Work, Social Work

Activities and societies: Dormitory Prefect, Clinical Prefect, running for Departmental Librarian, completing courses in Digital Marketing and Virtual Assistant

Currently pursuing a Bachelor of Social Work at the University of Nigeria, Nsukka. I was the Dormitory Prefect and Clinical Prefect in high school in 2022. I am also running for the position of Departmental Librarian in college.