Looking for a job

Eve User

@ievaurkevica

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I manage customer requests, case workflows, and timely service delivery in fast-paced fintech environments.

Latvia

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What I'm looking for

I’m looking to develop in B2B customer implementation and service delivery, using my experience in customer communication, case handling, structured processes, and deadline-driven work.

At IPF Digital, I managed customer requests by phone, email, and Jira, keeping information accurate and communication timely.

I reviewed cases against established procedures, made decisions using defined criteria, and monitored statuses, deadlines, and information flow across stakeholders.

I work calmly within structured, fast-paced processes and collaborate closely with colleagues to resolve cases and support timely delivery. I’m motivated to grow in B2B customer implementation and service delivery.

Previously, at SIA Arupi, I supported email marketing planning, e-commerce product placement, daily task coordination, and information gathering.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

IPF Digital

Aug 2024 - Mar 2026 (1 year 7 months)

Managed customer requests through phone, email, and Jira, ensuring accurate information and timely communication. Reviewed cases against established procedures and made decisions in line with defined criteria.

Customer Support Jira Phone Support Email Support Case Management Fintech

Marketing Assistant Intern

SIA Arupi

Jan 2023 - Feb 2023 (1 month)

Assisted with email marketing planning and product placement on e-commerce platforms. Gained knowledge of digital marketing and e-commerce fundamentals.

Email Marketing Ecommerce Digital Marketing Coordination