Looking for a job

Ieva Glizikaite

@ievaglizikaite

Operations and project leader at AdTractive who built five departments and an automation system processing 250,000+ tickets monthly.

Lithuania

Message

What I'm looking for

I’m looking to collaborate with forward-thinking founders on project-based initiatives, fractional leadership, and sustainable organizational builds. I want to work where clean automation, ethical retention models, and lasting positive impact are core to the mission.

At AdTractive, I built and implemented five operational departments from the ground up, spanning customer service, fulfillment, disputes and chargebacks, pre-dispute management, and social media. I also designed an automation ecosystem that resolved over 60% of monthly ticket volumes.

I partnered with engineering and data teams on automation logic, data pipelines, and API integrations. I recruited and onboarded a remote, multicultural team that grew from 4 to 59 employees.

At KiloHealth, I built the customer support infrastructure from scratch, including Zendesk workflows and automated ticket routing for digital health products. I’m now looking to work with forward-thinking founders on project-based initiatives, fractional leadership, and sustainable organizational builds centered on clean automation, ethical retention, and lasting positive impact.

Experience

Work history, roles, and key accomplishments

Head of Customer Relations & Operations

AdTractive

Sep 2025 - Apr 2026 (7 months)

Architected end-to-end operational scaling projects, taking full ownership of customer-facing infrastructure and workflows. Spearheaded strategic cross-functional alignment and leadership development across multiple internal teams.

Operations Management Client Relations Cross functional Leadership AI Evaluation Agent Capabilities Platform Integrity

Head of Customer Service

AdTractive

Mar 2022 - Dec 2025 (3 years 9 months)

Orchestrated the end-to-end building and implementation of five distinct operational departments from the ground up. Designed and deployed a proprietary automation ecosystem resolving over 60% of monthly ticket volumes, enabling processing of 250,000+ tickets per month without linear headcount expansion.

Department Building Automation Zendesk API Integration Data Pipelines Team Scaling Risk Management Fraud Mitigation Dispute Resolution

Customer Service Manager

KiloHealth

Dec 2018 - Jan 2022 (3 years 1 month)

Recruited and onboarded the initial, foundational digital customer support team from scratch, implementing early-stage company culture and performance standards. Engineered the entire internal customer support infrastructure from zero to one, modeling Zendesk workflows and automated ticket routing paths.

Zendesk Workflow Engineering Team Building Process Mapping Customer Lifecycle Data Analysis