Open to opportunities

Ieshia Johnson

@ieshiajohnson

Message

I resolve hardware, software, network, and user-support issues for library staff and employees.

United States

Message

What I'm looking for

I'm looking for a customer-focused IT support role where I can resolve technical issues, support users clearly and professionally, manage devices and service requests, and contribute to a positive support experience.

I've provided technical support at New Albany Floyd County Public Library since 2012, resolving hardware, software, network, and user issues for employees and library staff.

I handle support requests by phone, email, and in person, explain technical concepts clearly to non-technical users, and maintain detailed documentation. I also support onboarding by setting up devices, software, and user accounts while collaborating across departments to keep operations moving.

Previously, at Metropolitan College, I deployed computers and mobile devices, answered hardware and software questions, and resolved service requests with a customer-focused approach. I'm CompTIA A+ce certified and bring associate-level education in Computer Science and General Studies.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

New Albany Floyd County Public Library

Jan 2012 - Present (14 years 8 months)

Provides technical support and customer service to employees and library staff, resolving hardware, software, and network issues. Manages support requests, assists with onboarding, and collaborates with departments to ensure efficient operations.