Open to opportunities

Adeola Juliana

@adeolajuliana

Message

Customer service leader focused on dispute resolution, team performance, and exceptional customer experiences.

Nigeria

Message

What I'm looking for

I seek a customer-facing leadership role where I can lead teams to improve dispute resolution, drive operational excellence, mentor staff, and use data to boost satisfaction in a collaborative, growth-oriented company.

I am an accomplished customer service professional with a proven track record of delivering exceptional customer service and effective issue resolution.

At Opay I currently serve as Team Lead, Support. I managed and expedited card disputes on the Extraswitch and Arbiter 2.0 platforms and escalated complex cases to Passport for prompt resolution.

I implemented a proactive team monitoring system, optimized task assignment and shift scheduling, and prepared data-driven reports for senior management that improved performance and customer satisfaction scores.

Previously I worked as a Resolution Specialist and Social Media Agent at Multichoice, handling high-volume inbound calls, monitoring social platforms, training new staff, and maintaining accurate customer records using Zendesk and other tools.