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ibijola jeremiah

@ibijolajeremiah

Customer Success Manager at Montago Management Ltd, maintaining a 90% contract renewal rate across a portfolio of 60+ clients.

Nigeria

Message

At Montago Management Ltd, I achieved a 90% contract renewal rate across a portfolio of 60+ clients. I also delivered onboarding and user adoption training, reaching 80% user adoption within the first month.

At Larex Limited, I maintained more than 50 business accounts and upgraded offerings for 12 clients, contributing to a 64% profit increase. I’ve also worked on customer service operations at National Assembly, where customer retention improved by 30.5%.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Montago Management Ltd

May 2024 - Present (2 years 6 months)

Achieved a 90% contract renewal rate for a portfolio of 60+ clients and spearheaded customer experience journeys resulting in upsells and cross-sells. Conducted onboarding sessions and user adoption training, achieving an 80% adoption rate and a 30% reduction in onboarding time.

Customer Success Onboarding User Adoption Upselling Cross Selling Customer Retention Communication Skills Crisis Resolution

Customer Service Lead

National Assembly

Jan 2023 - Jan 2024 (1 year)

Collaborated with the Global Services Division to optimize contractor performance and achieve higher performance levels through defined SLAs. Improved customer retention by 30.5% and increased company proceeds by 42.5%.

Customer Service SLA Management Data Analysis Confidentiality Retention

Customer Success Operations Manager

Larex Limited

Jan 2021 - Feb 2023 (2 years 1 month)

Maintained over 50 business accounts in the US and upgraded offerings for 12 clients, resulting in a 64% profit increase. Managed automated outbound messaging campaigns via HubSpot and conducted online demos with an 80% conversion rate.

HubSpot Account Management Sales Marketing Automation Customer Success Data Analysis