At Mindware Connections, I support healthcare customers deploying Dragon Medical and related SaaS solutions, from onboarding and configuration through virtual training and go-live readiness.
I coordinate customer requirements, technical dependencies, and vendor escalations throughout implementation. I also help users adapt workflows to clinical and administrative settings and support sustained adoption.
Since 2021, I’ve led internal platform implementations and enhancements, including the CRM migration to Dynamics 365 and API-integrated workflows. I design scheduling, intake, and handoff workflows that connect external scheduling tools with internal systems.
I’ve built targeted automations using Power Automate and related tools, reducing repetitive operational workload and improving scalability by more than 50 percent. I also analyze operational data and usage patterns to inform ongoing improvements.
