Ian Muteshi

I am a customer support specialist with hands-on experience delivering high-quality support across digital and e-commerce channels. I have worked remotely, managing customer inquiries via email, calls, and text while using CRM tools like Gorgias.

At Lenny Media Kenya I handled appointments, orders, returns, refunds, billing queries, and complaints, consistently maintaining a professional and courteous tone. I troubleshoot issues efficiently to minimize escalations and meet performance targets.

I am proactive, solutions-oriented, and disciplined in remote work settings. I incorporate feedback to improve service quality and prioritize clear written and verbal communication.

I bring strong organization and time-management skills, the ability to work independently with minimal supervision, and a calm, customer-focused approach that enhances customer experience in fast-paced environments.