At AI Metrics, I built and scaled customer success as employee #5, owning retention and expansion for complex healthcare implementations at elite research institutions. I maintained 100% gross retention, reduced onboarding timelines by 33%, and led SOC2 Type I and II compliance alongside expansion into Italy and France.
Previously at Infobionic, I grew a national book of 60+ cardiology practices worth approximately $2.5M ARR, added $500K in territory revenue, and delivered 94% trial-to-paid conversion. I also partnered with Mayo Clinic on a 12-location deployment and translated field intelligence into product requirements that eliminated $100K in annual licensing costs.
My foundation comes from supporting cardiologists and hospital teams across a four-state Boston Scientific territory, including pacemakers, ICDs, and CRT devices. I bring clinical fluency, operational rigor, and a relationship-led approach to turning healthcare customers into long-term partners.
