Ian Keith Escabarte

Spearheaded GoHighLevel implementation and account management, ensuring alignment with organized CRM processes and client requirements. Oversaw review of account setups, implementation tasks, and process documentation to foster accurate and maintainable solutions.

Provided comprehensive administrative and CRM support for a coaching-focused business, encompassing email management, scheduling, and daily operational coordination. Managed member information and delivered sales and customer support, including processing fulfillment requests and handling invoice-related administration.

Audited customer interactions across multiple channels, including phone, chat, and email, evaluating service quality against established performance expectations. Analyzed quality assurance findings and compiled daily, weekly, and monthly performance reports, supporting targeted coaching initiatives and service improvement efforts.

Delivered email and chat support to e-commerce clientele throughout the Netherlands and wider Europe. Managed customer retention initiatives, processed refund requests, addressed order inquiries, and handled daily support communications.

Bachelor of Science in Hotel and Restaurant Management from the University of the Immaculate Conception, Davao City, Philippines, from 2015 to 2019.