Open to opportunities

Iane Rosellosa

@ianerosellosa

Customer Support Specialist and Appointment Setter with 5+ years aligning technical troubleshooting and scheduling to deliver seamless service.

Philippines

Message

What I'm looking for

I want to join a team where I can deliver empathetic technical support, manage appointments and schedules with precision, and improve operational efficiency through clear documentation, CRM discipline, and fast escalation when needed.

I’m a Customer Support Specialist and Appointment Setter with 5+ years of experience bridging customer needs and operational efficiency. I combine high-level customer service with technical dispatching and appointment setting to keep support fast, accurate, and human.

At Andy’s Appliance Repair, I managed high-volume customer inquiries, provided empathetic initial technical troubleshooting, and delivered transparent pricing for every service experience. I also coordinated technician dispatching and route optimization, managed parts inventory and warranty claims, and maintained meticulous documentation and billing through CRM.

Previously, I served as a remote diagnostic expert for Blink smart security systems, resolving complex Wi-Fi connectivity, hardware, and software issues to protect optimal camera performance and account security. I managed multiple customer channels (phone, chat, email), guided users through device onboarding, and documented technical bugs while keeping interaction logs aligned with strict standards.

I’m equally comfortable with customer support operations like order management and account administration—processing transactions, returns, and refunds, and acting as a primary point of contact for complex escalations. I’m motivated by clear communication, structured lead handling, and continuous improvement in customer experience.

Experience

Work history, roles, and key accomplishments

Client Consultant & Appt Setter

Andy's Appliance Repair

Dec 2024 - May 2025 (5 months)

Managed high-volume customer inquiries for appliance repairs by delivering empathetic troubleshooting guidance and transparent pricing. Coordinated technician dispatching and route optimization while handling parts inventory, warranty claims, and CRM documentation to support on-time service.

Customer Support Appointment Setting Route Optimization Troubleshooting Billing Support

Technical Support Specialist

Alfa Business Outsourcing

Oct 2021 - Apr 2022 (6 months)

Provided remote diagnostic support for Blink smart security systems, resolving complex Wi‑Fi connectivity, hardware, and software issues to restore camera performance and account security. Handled customer requests via phone, chat, and email, documented technical bugs, and escalated specialized issues to higher-tier support.

Technical Support Remote Support Security Systems Technical Bugs Phone Support Chat Support Email Support Escalation Management

English as Second Language Teacher

Cebu Woorijib Academy

Jun 2020 - Aug 2020 (2 months)

Developed and delivered tailored ESL curricula for Korean learners, emphasizing phonetic accuracy and academic writing. Supported student progress through engaging instruction and data-driven progress reporting.

ESL Instruction Curriculum Development Lesson planning Student Engagement Progress Reports Cultural Mediation