Iain Mason

Currently, I am a Product Manager at DAZN Japan, where I act as a liaison for localization efforts, including UAT on various devices and confirming accurate Japanese translations. I also focus on fostering positive relationships with commercial clients regarding their service needs.

As a Product Executive/Jr. Product Manager, I acted as a liaison between UK H.Q. and the India Office, focusing on localization projects like UAT of new product releases and ensuring accurate Japanese translations. I also assisted in end-to-end project management for key initiatives such as price increases and add-on implementations.

I oversaw the end-to-end project management of initiatives like the implementation of the new Chatbot system, Zed, acting as a localization point between DAZN HQ and DAZN Japan. I also supervised local projects, including subscription price increases, while managing JIRA tickets and generating data reports.

I managed over 30 daily contacts from client properties via phone and email, addressing inquiries about the internal Extranet system in both Japanese and English. I escalated complex matters to appropriate divisions and maintained an individual property satisfaction rating of over 90%.

I collaborated with 10 other members on the Human Resources team, reviewing the company's online database daily and reporting progress to a manager weekly. I guided Business to Consumer clients with their hiring needs, broadening my knowledge of the end-to-end recruitment cycle to successfully place candidates.

Studied Sociology at Colgate University from 2014 to 2018. Gained a comprehensive understanding of sociological theories and research methods.