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Kumiko Kaizuka

@kumikokaizuka

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Experienced project manager specializing in ServiceNow development and EC management.

Japan

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What I'm looking for

I seek a collaborative environment where I can utilize my project management skills to drive innovation and efficiency.

I am a dedicated project manager with over 20 years of experience in IT and online services. Currently, I lead ServiceNow development projects at a large energy IT company, where I coordinate with various departments to enhance business operations. My role involves managing development processes, facilitating meetings, and ensuring that projects meet their specifications and deadlines.

Previously, I spent eight years managing an e-commerce platform, where I successfully improved productivity and stabilized operations for a client with over 100 million members. My commitment to excellence has earned me high praise for my work ethic, communication skills, and ability to foster positive relationships with clients and team members alike.

With a strong background in online game management and a passion for web content development, I am eager to leverage my skills and experiences to contribute to innovative projects that drive business success.

Experience

Work history, roles, and key accomplishments

Current

Development Progress Manager

Current

Large Energy IT Company

Mar 2023 - Jul 2023 (4 months)

Managed ServiceNow development projects, coordinating with internal and external stakeholders to enhance productivity and stabilize operations. Led a team of 10, focusing on project management and communication to ensure successful project delivery.

ServiceNow Project Management Scrum Microsoft Teams Communication Documentation Task Management

EC Mall Operations Manager

Client's Domestic EC Mall Division

Jan 2020 - Jan 2023 (2 years 11 months)

Oversaw operations for an EC mall, managing a team of 20 part-time employees. Focused on identity verification and productivity management, achieving significant revenue and membership growth.

EC Management Team Leadership Identity Verification Communication Microsoft Excel Microsoft Word Reporting Checksheet Creation

Online Game Operations Manager

Major Online Game Company

May 2009 - Aug 2012 (3 years 3 months)

Managed online game operations, ensuring smooth service for thousands of users. Responsible for pre-release issue management and specification proposals, contributing to successful game launches.

Online Game Management User Support Specification Proposal Team Coordination Microsoft Excel Microsoft Word Communication Project Management Quality Assurance

Sales Representative

English Conversation School

Aug 2004 - Dec 2005 (1 year 4 months)

Conducted sales activities to acquire new customers and managed customer relations. Recognized for outstanding performance with multiple awards for top sales.