Husseina Ibrahim

I am a dedicated Customer Success professional with a strong background in client acquisition, customer service, and operational efficiency. My experience at ErrandPay, a fintech company, allowed me to resolve high-volume customer queries, troubleshoot payment-related issues, and provide tailored solutions to enhance customer satisfaction. Additionally, I played a key role in sales and merchant onboarding, consistently exceeding targets and strengthening my ability to manage customer relationships effectively.

At Baaraku, I leveraged data-driven insights to identify prospective clients and develop impactful pitchbooks, directly contributing to the acquisition of nine new clients in 2023. My ability to analyze trends and create compelling presentations has helped drive business growth.

In my role as a Recruitment Operations Assistant, I successfully facilitated the onboarding of over 50 new hires and managed end-to-end recruitment processes, including job postings, resume screening, and interview scheduling. This experience sharpened my organizational skills and ability to meet tight deadlines while ensuring a seamless experience for both candidates and employers.

Beyond my professional experience, I demonstrated leadership and community engagement by leading a mental health CSR project at the University of Lagos, where I coordinated awareness initiatives and collaborated with industry experts to support students' well-being.

I thrive in fast-paced, customer-focused environments and am eager to bring my expertise in customer service, sales, and recruitment to a dynamic team where I can contribute to business growth and customer success.