Aspiring Graphic Designer seeking to leverage organizational and communication skills for excellence in Virtual Assistance and Customer Service roles. Dedicated to delivering captivating designs and exceptional support. Committed to professional growth, high-quality results, and client satisfaction.
HBLooking for a job
humera banu
@humerabanu
Passionate - Graphic Design, Customer Service (Chat Support). Creative, organized in these dynamic fields.
IndiaWhat I'm looking for
Enthusiastic B.Com graduate with 3 years of customer support experience at BigBasket. Skilled at solving problems and handling many tasks at once. Have tech skills in MS Office and Adobe Suite. Handled over 50+ customer chats every day with a 95% satisfaction rate. Helped with order issues, refunds, and payment problems—cutting complaint escalations by 30%. Worked with the delivery team to fix delivery complaints. Trained over 10+ new team members on CRM tools and customer service steps.
Experience
Work history, roles, and key accomplishments
BICustomer Support Executive
Bigbasket
Aug 2022 - Jul 2025 (2 years 11 months)
A candidate with 3 years of customer support experience at BigBasket. Have tech skills in MS Office and Adobe Suite. Handled over 50+ customer chats every day with a 95% satisfaction rate. Helped with order issues, refunds, and payment problems—cutting complaint escalations by 30%. Trained over 10+ new team members on CRM tools and customer service steps.
Customer ServiceCustomer SupportCustomer Relationship ManagementCustomer ExperienceCustomer SuccessCustomer SatisfactionCustomer EngagementCustomer RetentionCustomer AcquisitionMentoringMentorshipTeam CollaborationTeam ManagementTeamworkTeam CoordinationTicketing SystemsTicketing SoftwareTicketingOrder Management
Education
Degrees, certifications, and relevant coursework
GB
Government Degree College, Begumpet
Bachelor of Commerce, Commerce
Grade: 90%
Completed Bachelor of Commerce at Government Degree College, Begumpet affiliated with Osmania University, graduating with 90% in 2022.
SS
Sri Sai Vignan Bharthi, Secunderabad
Class XII (Commerce), Commerce
Grade: 8.14%
Completed Class XII (Commerce) at Sri Sai Vignan Bharthi, Secunderabad, scoring 8.14% in 2019.
HH
High School, Hyderabad
Class X, Secondary Education
Grade: 7.3%
Completed Class X at High School, Hyderabad, scoring 7.3% in 2017.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
0-0 USD
Social media
Job categories
Interested in hiring humera?
You can contact humera and 90k+ other talented remote workers on Himalayas.
Message humeraFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
