Open to opportunities

Sunny Brown

@sunnybrown

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Aspiring graphic and UX designer with customer service experience.

India

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What I'm looking for

I am looking for a creative role in a dynamic organization that values innovation and growth.

I am an aspiring graphic and UX designer currently pursuing my B.A. with a focus on Graphic Design and UX Design. My education has equipped me with the necessary skills to create visually appealing and user-friendly designs that enhance user experience. I am passionate about merging creativity with functionality to deliver impactful design solutions.

In my previous roles in customer service at BLINC 360 and Concentrix, I honed my communication skills and learned the importance of understanding customer needs. I handled various customer inquiries and complaints, ensuring a high level of satisfaction. This experience has instilled in me a strong work ethic and the ability to thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Service

Concentrix

Aug 2021 - Nov 2022 (1 year 3 months)

Addressed and resolved customer issues concerning food delivery, refunds, and promotions in a dynamic support environment. Utilized chat and email platforms to provide effective and timely solutions.

Customer Support Chat Support Email Communication Problem Solving

Customer Service

Blinc 360

Aug 2020 - Aug 2021 (1 year)

Managed customer service operations for Carrier, efficiently logging and handling air conditioner service complaints. Ensured timely resolution of customer issues and maintained high service standards.

Customer Service Data Entry Communication Technical Support

Education

Degrees, certifications, and relevant coursework

Central Board of Secondary Education

Secondary Education Certificate, Secondary Education

Completed secondary education under the Central Board of Secondary Education curriculum. Focused on foundational subjects to build a strong academic base.