Huma Khanam
@humakhanam
Customer Support Associate at Woodrock Infotech, resolving rider issues with trips, payments, and account access.
IndiaWhat I'm looking for
At Woodrock Infotech, I handled rider queries and complaints about trips, payments, and account access. I documented unresolved cases and escalated them to internal teams for follow-up.
I supported customers across voice and chat, followed service-level agreements, and coordinated with teammates on recurring issues. I’m seeking an international voice, chat, or customer support role.
Experience
Work history, roles, and key accomplishments
Rider Support Executive
Woodrock Infotech
Jan 2026 - Present (9 months)
Handled inbound queries and complaints from riders, resolving issues related to trips, payments, and account access. Documented and escalated unresolved cases to internal teams, maintaining professionalism and following SLAs.
Education
Degrees, certifications, and relevant coursework
Maan Kunwar Bai College of Arts and Commerce
Bachelor of Commerce, Commerce
2020 - 2023
Pursued a Bachelor of Commerce degree from 2020 to 2023.
Makhanlal Chaturvedi College of Madhya Pradesh Journalism and Commerce
Diploma in Computer Applications, Computer Applications
2021 - 2022
Completed a Diploma in Computer Applications from 2021 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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