Arghadip Mookerjee
@arghadipmookerjee
I resolve complex customer issues across voice, chat, and email while improving SLA, AHT, and CSAT outcomes.
IndiaWhat I'm looking for
I've supported major enterprise operations at Wipro, including AT&T CNR, managing customer inquiries, tickets, account upgrades, service disruptions, and critical escalations across voice, chat, and email.
I use Aero AI, Athena, ASEDB, ProHance, CRM platforms, and practical prompt engineering to process tickets quickly, maintain SLA and quality targets, and help teammates as a floor SME and mentor.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Executive
Managed inbound customer queries, tickets, and end-to-end service lifecycles for major enterprise operations via voice, live chat, and email. Handled escalations, utilized AI-driven tools, and supported junior associates as an SME.
Education
Degrees, certifications, and relevant coursework
Netaji Subhash Open University
Bachelor of Arts, Public Administration
Pursuing a Bachelor of Arts in Public Administration.
West Bengal Council of Higher Secondary Education
Higher Secondary, Commerce
Completed Higher Secondary education in Commerce.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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