Open to opportunities

Humairoh Desi Sulastri

@humairohdesisulastri

I support international customers and operations through accurate administration, data management, and quality-focused communication.

Indonesia

Message

What I'm looking for

I'm looking for a role where I can apply my administration, data management, customer support, and analytical skills while growing in Artificial Intelligence, LLM evaluation, and quality-focused work.

I've supported international visitors and large-scale events at the Embassy of the Czech Republic and British School Jakarta, managing reception and registration for more than 200 visitors while maintaining accurate, confidential administration. Previously at DHL Global Forwarding Indonesia, I handled 30–60 daily customer calls, coordinated issue resolution, and maintained service quality across international customer cases.

My background spans customer service, sales support, data management, and audit-ready administration. Having studied Information Systems through my final semester, I'm especially interested in AI and LLM evaluation, including reviewing written responses for accuracy, clarity, grammar, tone, and logical consistency.

Experience

Work history, roles, and key accomplishments

Security Administration & Frontliner

Embassy of the Czech Republic and British School Jakarta

Jan 2024 - Jan 2026 (2 years)

Managed company documents and filing systems, prepared administrative reports, and maintained document accuracy and confidentiality. Welcomed parents and visitors from various countries and supported major international events.

Document Management Cross Cultural Communication Event Support Customer Service