Open to opportunities

Eiman Zehra

@eimanzehra

Message

I resolve high-volume customer inquiries and strengthen client relationships across international markets.

Pakistan

Message

What I'm looking for

I'm looking for a customer support or customer success role where I can resolve customer concerns, build lasting client relationships, collaborate remotely with teams, and contribute to customer satisfaction and retention.

I've supported customers and managed client relationships at Tecnation, CGPLUX Studios, and IBEX Global across U.S., U.K., and MENA markets. At IBEX Global, I handled 100+ daily phone, chat, and CRM interactions and improved first-contact resolution by 30%.

I'm recognized for clear communication, proactive follow-up, and reliable issue resolution, maintaining 95%+ customer satisfaction scores and ranking #14 globally among 1,000+ agents. I enjoy helping customers feel heard while keeping records accurate and collaborating with internal teams to improve service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Client Relations Specialist

Current

Tecnation

Jan 2025 - Present (1 year 8 months)

Manage client relationships and support customer success initiatives across international markets. Deliver timely responses to customer inquiries while maintaining high satisfaction levels.

CRM Problem Solving Remote Collaboration Customer Retention