Open to opportunities

Reina Lin

@reinalin

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Detail-oriented operations specialist skilled in travel and customer service.

Taiwan

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What I'm looking for

I seek a role in travel operations or customer-facing operations where I can improve processes, coordinate teams, and deliver excellent client service while growing my operational and leadership skills.

I am an operations specialist with hands-on experience in travel agency operations and hotel front-desk service, focused on delivering efficient, high-quality customer experiences.

At Mirage Travel Service (IATA) I issued group flight tickets, reviewed passport validity, coordinated with overseas agencies, and confirmed group itineraries, helping to streamline team workflows and improve operational efficiency.

Previously I supported office administration and inter-departmental coordination as a trade assistant and worked across multiple hotels handling check-in/check-out, guest inquiries, reservations, and on-the-spot emergency responses.

I bring strong communication, critical thinking, organizational skills, and a talent for detecting and correcting process inconsistencies; I am confident these strengths allow me to adapt and excel across industries.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist

Current

Mirage Travel Service Co., Ltd.

Aug 2023 - Present (2 years 2 months)

Managed group flight ticketing, reviewed passport validity, coordinated with overseas agencies, and confirmed group itineraries to streamline workflow and ensure smooth group travel operations.

Ticketing Workflow Optimization Customer Service Operations Support

Trade Assistant

Taiwan Shimoda Co., Ltd.

Mar 2023 - May 2023 (2 months)

Provided data entry, document management, and interdepartmental coordination to support timely project completion and client correspondence.

Data Entry Document Management Administrative Support Client Communication Scheduling

Hotel Front Desk

Ark Hotel Co., Ltd.

Jan 2020 - Feb 2023 (3 years 1 month)

Handled check-in/check-out, guest inquiries, and room reservations while addressing on-the-spot emergencies to maintain high guest satisfaction and smooth hotel operations.

Check Out Emergency Response Communication

Hotel Front Desk

Royal Hotel Co., Ltd.

Apr 2019 - Sep 2019 (5 months)

Provided front desk services including guest reception, inquiries, and reservations, contributing to guest satisfaction and supporting hotel administrative tasks.

Administrative Support

Hotel Front Desk

Royal Garden Hotel Co., Ltd.

Jul 2017 - Mar 2019 (1 year 8 months)

Performed front desk duties including check-in/check-out and guest support, ensuring prompt service and assisting with hotel administrative operations.

Check Out Reservation Handling Customer Service