enrique soto

Led OCI Platform programs spanning cloud migration, security initiatives, and risk tracking across a 900+ person enterprise organization using Agile and SAFe. Coordinated large-scale remediation programs and streamlined operational processes via AI-assisted workflow automation.

Managed complex Comcast/Rogers account operations, governing budget forecasting, engineering resource allocation, and key utilization trend metrics. Streamlined delivery reporting mechanisms and engineered data tracking tools to boost visibility into resource utilization rates.

Served as primary Americas point of contact, orchestrating engineering resources and balancing workflows across multi-region production support squads. Governed software application release cycles, monitored SLA performance trends, and engineered proactive system remediation roadmaps.

Managed end-to-end incident, problem, and user access workflows adhering strictly to enterprise ITIL frameworks. Reduced recurring IT incidents by 80% through structured escalation workflows, QA validation, script testing, and change coordination rules.

Executed New Product Introduction (NPI) programs for complex PCBA hardware, ensuring seamless transition from design to mass production quality. Managed complex hardware BOMs, authored technical process documentation, and conducted rigorous product reliability audits on incoming PCBA components.

Supervised process and quality operations in a plastic manufacturing environment.

Contributed to automation efforts during a plant expansion project.

Provided IT support as an intern at the Manhattan headquarters.

MBA in Business Administration with a focus on Quality and Productivity.

B.Sc. in Electronic Engineering.