Open to opportunities

Hrushi Bankar User

@hrushibankaruser

Message

Client service specialist delivering remote-ready Level 1 support and onboarding excellence.

India

Message

What I'm looking for

I’m looking for a remote Customer Support or Client Service role where I can own client onboarding and Level 1 technical support, run accurate documentation and SLA-adherent issue triage, and deliver training that turns complex concepts into confident action.

I’m a customer-focused client service professional with 5+ years of experience delivering Level 1 client support, onboarding, issue triage, and escalation handling across remote and on-site environments. With an M.Sc. in Microbiology (CGPA 9.3), I bring scientific literacy and analytical precision to every interaction, communicating complex information clearly to diverse audiences.

In my current role, I support 500+ traders across multiple branches, manage the complete client lifecycle, and maintain SLA-adherent, client-first experiences. I also lead and mentor a 15-member team, deliver 1,000+ hours of structured product training, and use documentation and cross-timezone collaboration to resolve issues quickly. Beyond support, I’ve built automated Excel-based reporting dashboards and delivered automation-driven trading tools and client performance tracking.

Experience

Work history, roles, and key accomplishments

Current

Client Service & Training Specialist

Current

Trading Capitals

Jan 2025 - Present (1 year 5 months)

Provided Level 1 support and onboarding to 500+ traders across 5 branches, resolving platform and account setup escalations via phone, messaging, and email. Triaged and documented requests, led a 15-member team, and delivered 1,000+ hours of structured product training to improve client-first outcomes.

Client Onboarding SLA Management Client Relationship Management Team Leadership Product Training Documentation

Equity Portfolio Manager

Freelance / Self Employed

Apr 2024 - Dec 2024 (8 months)

Managed a ₹1.5 crore Indian equity portfolio for clients, delivering regular performance updates, risk assessments, and data-driven recommendations via written reports and calls. Built Excel-based reporting dashboards and maintained detailed transaction and preference records to support timely, clear client communication.

Risk Assessment Equity Research Data Analysis Excel Dashboard Client Communication Record keeping

Import Coordinator

WNS Global Services

Dec 2022 - Apr 2024 (1 year 4 months)

Provided remote customer support for USA-based clients coordinating international shipments, handling documentation queries, status requests, and delivery escalations while meeting SLA-adherent response times. Triaged high-volume requests and collaborated with logistics, documentation, and operations teams to resolve issues accurately and efficiently.

Customer Support SLA Management Compliance Focused Accuracy

Education

Degrees, certifications, and relevant coursework

K.A.A.N.M.S. College

Master of Science, Microbiology

Grade: CGPA 9.3 / 10 (Distinction)

Activities and societies: Coursework: Genetics, Molecular Biology, Microbial Biochemistry, Immunology.

Completed an M.Sc. in Microbiology with CGPA 9.3/10 (Distinction). Coursework included Genetics, Molecular Biology, Microbial Biochemistry, and Immunology.