Vedakala User
@vedakalauser
Client specialist driving technical support, onboarding, and operations excellence.
IndiaWhat I'm looking for
I am a client specialist with 6+ years of experience delivering high-stakes technical support and client success for global accounts. I have led Severity 1 incident responses, supported advanced retail JWO technology, and used Salesforce, Zendesk and ServiceNow to maintain 99%+ uptime and improve response times by 30%.
As a results-focused operator, I have designed automated onboarding and research workflows that cut onboarding time from 14 to 9 days, negotiated vendor contracts saving $50k annually, and built analytics and reporting tools to enable real-time talent sourcing and compliance-driven decisions.
Experience
Work history, roles, and key accomplishments
Business Services Specialist
Randstad Offshore Services
May 2024 - Present (2 years 1 month)
Led onboarding and research strategy for enterprise customers, negotiated vendor contracts saving $50k annually, and implemented automated workflows that improved data retrieval times by 40%.
Led resolution of high-severity technical incidents and WordPress outages, maintaining 99%+ uptime; supported Just Walk Out technology and managed service workflows to improve system reliability and customer retention.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
Bachelor of Engineering and Technology, Engineering and Technology
Completed a Bachelor of Engineering and Technology program, graduating in June 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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