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Vedakala User

@vedakalauser

Message

Client specialist driving technical support, onboarding, and operations excellence.

India

Message

What I'm looking for

I seek roles where I can lead technical-support and onboarding efforts, optimize workflows with automation and analytics, collaborate cross-functionally, and drive measurable improvements in uptime, TTV, and customer retention.

I am a client specialist with 6+ years of experience delivering high-stakes technical support and client success for global accounts. I have led Severity 1 incident responses, supported advanced retail JWO technology, and used Salesforce, Zendesk and ServiceNow to maintain 99%+ uptime and improve response times by 30%.

As a results-focused operator, I have designed automated onboarding and research workflows that cut onboarding time from 14 to 9 days, negotiated vendor contracts saving $50k annually, and built analytics and reporting tools to enable real-time talent sourcing and compliance-driven decisions.

Experience

Work history, roles, and key accomplishments

Current

Business Services Specialist

Current

Randstad Offshore Services

May 2024 - Present (1 year 9 months)

Led onboarding and research strategy for enterprise customers, negotiated vendor contracts saving $50k annually, and implemented automated workflows that improved data retrieval times by 40%.

Onboarding Vendor Management Salesforce Workflow Automation Data & Analytics Project Management Stakeholder Management Google Workspace

Technical Support Specialist

Amazon

Jan 2020 - May 2024 (4 years 4 months)

Led resolution of high-severity technical incidents and WordPress outages, maintaining 99%+ uptime; supported Just Walk Out technology and managed service workflows to improve system reliability and customer retention.