anwesha pal
@anweshapal
Client onboarding and operations specialist optimizing compliant account openings and customer journeys.
What I'm looking for
I’m a client-focused onboarding and operations professional with 8+ years in financial services, specializing in end-to-end account opening, relationship management, and operational excellence. I manage onboarding for diverse financial products—Mutual Funds, PMS, AIFs, Structured Notes, and more—while ensuring regulatory compliance through KYC, CDD, and EDD to mitigate AML/TF risk.
In my recent role as an Associate Manager, I processed client applications and error-free trades, led UAT for process improvements with cross-functional teams, and guided a Documentation team of 3—accelerating delivery by 15%. I’ve also maintained zero missed deadlines on AUM transfers and delivered 100% on-time monthly reporting for stakeholders, and earlier led compliance-first customer acquisition and reviews while overseeing a 100 crores portfolio.
Experience
Work history, roles, and key accomplishments
Associate Manager - Client Services
Julius Baer Wealth Advisors India Pvt Ltd
Feb 2025 - Present (1 year 4 months)
Processed client applications and error-free trades across Mutual Funds, PMS, AIFs, Structured Notes, and other financial products. Led end-to-end onboarding for individual and non-individual accounts, accelerated documentation delivery by 15% through team guidance, and maintained 100% on-time monthly reporting for a team of 6 stakeholders.
Service Relationship Manager - Client Services
360 One Distribution Services Ltd
Sep 2023 - May 2024 (8 months)
Processed error-free client transactions based on consent across Mutual Funds, Equity Trades, Structured Product Trades, Bond Trades, and AIFs. Coordinated with documentation teams, clients, and Wealth Managers to resolve queries promptly and ensure end-to-end processing.
Virtual Relationship Manager - Client Services
Citibank N.A. India
Aug 2022 - Aug 2023 (1 year)
Tracked and analyzed operational metrics (submissions, logins, bookings, and disbursal) to drive goal achievement and supported cross-team execution with service, product, credit, and senior management. Managed a portfolio of 100 crores, performed KYC onboarding with regular review streams, and ensured CDD/EDD application to mitigate AML/TF risks.
Service Relationship Manager
HDFC Bank Ltd
Sep 2020 - Jun 2022 (1 year 9 months)
Implemented robust KYC and enhanced due diligence standards, including due diligence searches across third-party and internal databases. Conducted daily insurance and investment sales calls, cross-sold products based on client needs, and maintained strict compliance while prioritizing revenue activities for the customer portfolio.
Senior Executive, App Engagement
Mahindra & Mahindra Ltd
Jul 2016 - Apr 2018 (1 year 9 months)
Achieved Six Sigma Yellow Belt certification by spearheading a tenfold increase in user engagement on the MyAgriGuru app (now Krish-e). Led farmer and agri-expert acquisitions across offline and online channels, ran 250+ farmer meetings across multiple states for feedback research, and supported 50+ digital campaigns through content and marketing initiatives.
Education
Degrees, certifications, and relevant coursework
Army Institute of Management
Master of Business Administration, Marketing & Human Resources
Grade: 8.58/10
Completed an MBA in Marketing & HR at Army Institute of Management. Received a marks score of 8.58/10.
Tamil Nadu Agricultural University
Bachelor of Science, Agriculture
2012 - 2016
Grade: 9.27/10
Earned a B.Sc. in Agriculture from Tamil Nadu Agricultural University from 2012 to 2016. Received a marks score of 9.27/10.
Availability
Location
Authorized to work in
Job categories
Skills
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