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anwesha palAP
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anwesha pal

@anweshapal

Client onboarding and operations specialist optimizing compliant account openings and customer journeys.

India
Message

What I'm looking for

I’m looking to optimize client onboarding and operations through compliant, end-to-end processing, process improvements (UAT), and stakeholder reporting—while partnering cross-functionally to resolve queries quickly and improve customer satisfaction and efficiency.

I’m a client-focused onboarding and operations professional with 8+ years in financial services, specializing in end-to-end account opening, relationship management, and operational excellence. I manage onboarding for diverse financial products—Mutual Funds, PMS, AIFs, Structured Notes, and more—while ensuring regulatory compliance through KYC, CDD, and EDD to mitigate AML/TF risk.

In my recent role as an Associate Manager, I processed client applications and error-free trades, led UAT for process improvements with cross-functional teams, and guided a Documentation team of 3—accelerating delivery by 15%. I’ve also maintained zero missed deadlines on AUM transfers and delivered 100% on-time monthly reporting for stakeholders, and earlier led compliance-first customer acquisition and reviews while overseeing a 100 crores portfolio.

Experience

Work history, roles, and key accomplishments

JL
Current

Associate Manager - Client Services

Julius Baer Wealth Advisors India Pvt Ltd

Feb 2025 - Present (1 year 4 months)

Processed client applications and error-free trades across Mutual Funds, PMS, AIFs, Structured Notes, and other financial products. Led end-to-end onboarding for individual and non-individual accounts, accelerated documentation delivery by 15% through team guidance, and maintained 100% on-time monthly reporting for a team of 6 stakeholders.

OL

Service Relationship Manager - Client Services

360 One Distribution Services Ltd

Sep 2023 - May 2024 (8 months)

Processed error-free client transactions based on consent across Mutual Funds, Equity Trades, Structured Product Trades, Bond Trades, and AIFs. Coordinated with documentation teams, clients, and Wealth Managers to resolve queries promptly and ensure end-to-end processing.

CI

Virtual Relationship Manager - Client Services

Citibank N.A. India

Aug 2022 - Aug 2023 (1 year)

Tracked and analyzed operational metrics (submissions, logins, bookings, and disbursal) to drive goal achievement and supported cross-team execution with service, product, credit, and senior management. Managed a portfolio of 100 crores, performed KYC onboarding with regular review streams, and ensured CDD/EDD application to mitigate AML/TF risks.

HL

Service Relationship Manager

HDFC Bank Ltd

Sep 2020 - Jun 2022 (1 year 9 months)

Implemented robust KYC and enhanced due diligence standards, including due diligence searches across third-party and internal databases. Conducted daily insurance and investment sales calls, cross-sold products based on client needs, and maintained strict compliance while prioritizing revenue activities for the customer portfolio.

ML

Senior Executive, App Engagement

Mahindra & Mahindra Ltd

Jul 2016 - Apr 2018 (1 year 9 months)

Achieved Six Sigma Yellow Belt certification by spearheading a tenfold increase in user engagement on the MyAgriGuru app (now Krish-e). Led farmer and agri-expert acquisitions across offline and online channels, ran 250+ farmer meetings across multiple states for feedback research, and supported 50+ digital campaigns through content and marketing initiatives.

Education

Degrees, certifications, and relevant coursework

AM

Army Institute of Management

Master of Business Administration, Marketing & Human Resources

Grade: 8.58/10

Completed an MBA in Marketing & HR at Army Institute of Management. Received a marks score of 8.58/10.

Tamil Nadu Agricultural University logoTU

Tamil Nadu Agricultural University

Bachelor of Science, Agriculture

2012 - 2016

Grade: 9.27/10

Earned a B.Sc. in Agriculture from Tamil Nadu Agricultural University from 2012 to 2016. Received a marks score of 9.27/10.

Tech stack

Software and tools used professionally

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