Open to opportunities

HOWARD CHRISTIAN MARQUEZ

@howardchristianmarq

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Silver Concierge who upsells, coordinates guest needs, and delivers standout cruise customer service.

Philippines

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What I'm looking for

I’m looking for a role where I can deliver responsible, guest-focused service, proactively upsell and solve problems, and grow with a prestigious company. I want to use my communication skills to build satisfaction, loyalty, and measurable results.

I’m a Silver Concierge with Silversea (Royal Caribbean Group), where I manage booking inclusions and confidently upsell relevant add-ons to enhance every guest experience. I coordinate hotel and land arrangements, transfers, and related services while ensuring guests get clear, timely booking updates and administrative support.

Before my current role, I worked as a Personal Cruise Consultant, proactively promoting cruise packages through outbound calls and lead follow-ups. I tailor recommendations based on individual travel preferences, and I consistently work to meet or exceed revenue and booking targets while supporting mass email campaigns and targeted marketing initiatives.

Earlier, at iQor, I built strong customer support foundations by handling billing inquiries, resolving payment discrepancies, and assisting customers with plan upgrades, downgrades, cancellations, and promotional offerings. I also troubleshot network, connectivity, and SIM-related issues—strengthening my ability to stay calm, solve problems, and guide customers to the right outcome.

Across roles, my strength is detail-focused service paired with proactive follow-ups and anticipation of guest needs to maximize satisfaction and loyalty. I bring excellent written and verbal communication, analytical thinking, and adaptability—along with a journalism background that keeps me strong in research, content clarity, and careful verification.

Experience

Work history, roles, and key accomplishments

Current

Silver Concierge

Current

Silversea (Royal Caribbean Group)

Apr 2026 - Present (2 months)

Manage booking inclusions and confidently upsell relevant add-ons. Coordinate hotel and land arrangements, handle guest inquiries and documentation, and maintain accurate customer records through proactive follow-ups to maximize satisfaction and loyalty.

Upselling Cross Selling Booking Management Administrative Support Hospitality Coordination CRM

Personal Cruise Consultant

Silversea (Royal Caribbean Group)

Jun 2024 - Mar 2026 (1 year 9 months)

Promote cruise packages to prospective and existing guests using outbound calls and lead follow-ups. Recommend tailored itineraries, support mass email campaigns, and follow up post-booking to meet booking targets and drive repeat loyalty.

Outbound Calling Lead Follow Up Cruise Sales Booking Target Management Email Campaigns CRM

Customer Service Representative

iQor

Sep 2023 - Jun 2024 (9 months)

Handle billing inquiries by resolving payment discrepancies and supporting plan upgrades, downgrades, cancellations, and promotional offerings. Troubleshoot network, connectivity, and SIM-related issues to assist customers with effective solutions.

Customer Support Billing Troubleshooting SIM Support

Education

Degrees, certifications, and relevant coursework

Cavite State University - Imus Campus

Bachelor of Arts, Journalism

2019 - 2023

Grade: Magna Cum Laude (Batch 2023); Full Academic Scholar; Honor Graduate Eligibility

Activities and societies: President, Cavite Communicators Organization (2022–2023); Production Editor, The Flare (2021–2023); Chief Photojournalist/Photo Editor, The Flare (2020–2021); Chorale (Sinag-Tala) (2022–2023).

Earned a Bachelor of Arts in Journalism at Cavite State University - Imus Campus (2019–2023), graduating with Magna Cum Laude honors. Completed full academic scholarship and honor graduate eligibility requirements.