At OSN, I designed interactive Power BI dashboards and automated reporting solutions to monitor campaign performance, KPIs, and operational metrics, reducing the manual work of building reports by hand.
I integrated and validated business data from multiple departments, turning raw data into insights for strategic decisions. I also built monthly performance tracking frameworks and supported sales target planning.
At Vodafone Egypt, I monitored operational KPIs and supported quality improvements in customer service processes. I also helped onboard and mentor new staff, supporting fewer mistakes in their work.
