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Honey Beulah

@honeybeulah

Experienced professional in Offboarding Analysis, Account Operations, and Fraud Investigation, with a background in supervisory roles as Personal Bank

India

Message

What I'm looking for

As a dedicated professional with extensive experience in Offboarding Analysis, Account Operations, and Fraud Investigation, I am eager to bring my skills to your team. My background as a Personal Banker - Deputy Manager and Service Delivery Officer - Assistant Manager has equipped me to excel in supervisory roles, and I am excited to contribute to your organization's success.

I am having 7 years of experience in various banking operations and I always stood top in my performance.

Experience

Work history, roles, and key accomplishments

Current

Offboarding Analyst, Account Operations

Current

Tide Platform Technology and Servicing Private Limited

May 2026 - Jun 2026 (1 month)

This role is Offboarding (Account Operations, UK/Europe) is a specialized operations role responsible for handling end-to-end account closures. The position ensures that business account terminations comply with UK/EU financial regulations, minimize company risk, and deliver empathetic customer service.

Fraud Investigation Analyst

Tide

Nov 2024 - Apr 2026 (1 year 5 months)

I am a analyst detecting scams, analysing transactions, and managing customer disputes. Analysts gather evidence, collaborate with law enforcement, and ensure regulatory compliance in a 24/7 operational environment.

Personal Banker - Deputy Manager

HDFC Bank

Jul 2024 - Nov 2024 (4 months)

As a Personal Banker at HDFC Bank is a senior branch operations and sales role. Responsibilities include supervising tellers, authorizing financial transactions (cash/non-cash), managing HNI customer portfolios, and ensuring adherence to compliance protocols. This role serves as a critical bridge between daily branch operations and sales targets.

Personal Banker - Deputy Manager

Yes BanK

Oct 2023 - Mar 2024 (5 months)

As a personal banker worked on various service and sales. Responsibilities include end-to-end account management, transaction processing, and ensuring regulatory compliance.

NR Service Delivery Officer

Kotak Mahindra Bank Limited

Dec 2020 - Oct 2023 (2 years 10 months)

Led team to exceed service targets by 20% annually.
Implemented training, boosting productivity by 25%.
Raised customer satisfaction to 95%.
Expanded service reach by 40% via strategic partnerships.
Used data analysis to drive service improvements.
Cut operational costs by 15% through budget management. Improved service efficiency with cross-department collaboration.

Supervisor

HDFC BANK

Dec 2018 - Dec 2020 (2 years)

Led Regional Helpdesk team in banking operations and customer service.
Ensured audit compliance and monitored payment platform service levels.
Resolved escalations and coached agents for effective query handling.
Conducted call spot-checks to maintain quality and script adherence.
Supervised inbound/outbound teams, ensuring knowledgeable and courteous service.

Education

Degrees, certifications, and relevant coursework

Andhra University

Master OF Science, Geography

2014 - 2016

Grade: 8.1

Activities and societies: Geographical information system, ARC GIS, Remote Sensing, Cartography & Visualization.

I have completed my masters degree in Geography with automated spatial data workflows for urban planning using ArcGIS Pro , Remote Sensing, Cartography & Visualization and GIS.