Holly McNeill

Verified, authorized, billed, and posted insurance charges, handling accounts receivable and coordinating provider documentation before sending charges. Posted charges for multiple providers and updated insurance, sent claims, and fixed claims in the clearing house as needed.

Supported medical billing and collections work while handling office administration tasks. Performed ICD coding and worked with EMR systems to complete billing activities.

Provided office support and ICD-10 billing activities, including accounts receivable work and account reconciliation. Handled HIPAA-compliant data entry and supported scheduling, insurance billing procedures, and collections.

Indexed scanned medical records in an electronic medical record workflow, including insurance verification and routing inpatient vs. outpatient documents. Performed quality review, linked documents to existing encounters/orders (or created generic ones), and supported scanning and departmental phone reception duties.

Performed insurance posting and patient collections, including reconciling daily and monthly finances. Managed inventory and purchasing for eyewear, handled refunds, resolved patient complaints, and coordinated orders with labs and manufacturers.

Managed accounts receivable for pulmonologist clinics by filing and processing second- and third-party insurance claims. Completed Medicare, Medicaid, and VA payment processing and appeals, corrected coding/record issues, and submitted claims by paper and electronically.

Handled Medicaid-related DME billing for a revolving accounts set and followed company policies for financial aid and payer requirements. Performed follow-up calls, managed aging/unapplied reports, and communicated with Medicaid and patients through correspondence.

Documented real-time provider information into patient medical records and assisted with procedures as needed. Maintained HIPAA compliance, entered testing and surgery data, coordinated prescriptions and scheduling tasks, and supported sterile room preparation.

Earned an Associate of Science in Health Information Technology, completing coursework from 2008 to 2011.