HN Services

I’m a results-driven Virtual Assistant with 2 years of experience providing high-quality administrative support and customer service in remote environments. I’m known for strong organizational skills, proactive problem-solving, and a friendly, professional client-facing approach.

In my freelance work, I manage calendars, schedule meetings across multiple time zones, and coordinate travel arrangements. I also handle high-volume inboxes with fast response times, create and format business documents, and keep data clean and reliable in CRM systems.

I’ve supported customers through live chat, email, and phone—resolving product issues, processing refunds, and escalating complex cases within defined SLAs. I use Zendesk to log tickets, track resolutions, and spot recurring issues to support continuous improvements.

Earlier, I gained hands-on office operations experience through an administrative internship, supporting daily filing, scheduling, correspondence, and event logistics for a team. I’m fluent in English and enjoy working across diverse time zones while keeping day-to-day operations running seamlessly.