At Irving/Fen’s Market, I train new employees on store procedures and customer service while maintaining positive customer relations alongside daily store operations. I also serve as acting manager when the General Manager is away.
I enter invoices using Microsoft Excel, forward paperwork to relevant departments, and place orders for the store and on-site pizza shop.
At Culligan Water, I created and maintained residential and commercial customer accounts, coordinated service and delivery appointments, and processed work orders and payments. Earlier, at Alorica/Enercare, I resolved billing discrepancies and de-escalated customer concerns.
