Hk User
@hkuser1
I manage high-volume cases, risk controls, and operational processes.
SpainWhat I'm looking for
I've managed 50+ weekly cases at REDA, maintaining SLA compliance, accurate documentation, structured records, and risk escalations in line with compliance procedures.
Across Eskaton and GOCO Consulting Government Relations Services, I've improved onboarding efficiency by 20%, supported CRM reporting and audit readiness in Salesforce, streamlined volunteer workflows, and handled time-sensitive escalations during statewide outages. I'm also pursuing a master's degree in international relations and international business, building on my background in international relations, social sciences, and political science.
Experience
Work history, roles, and key accomplishments
Case Manager
REDA (Refugee Enrichment & Development Association)
May 2025 - Sep 2025 (4 months)
Managed 50+ cases per week, ensuring SLA compliance and accurate documentation. Identified risk indicators and escalated issues in line with compliance procedures.
Education
Degrees, certifications, and relevant coursework
ESEI International Business School
Master's Degree, International Relations
Pursuing a Master's degree in International Relations and International Business.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Skills
Interested in hiring Hk?
You can contact Hk and 90k+ other talented remote workers on Himalayas.
Message HkGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
