Looking for a job

Hira Sahani

@hirasahani

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Customer Support Representative handling e-commerce refunds, escalations, and 70–90 daily customer interactions.

India

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What I'm looking for

I'm seeking a customer support role with an international company.

At Teleperformance Global India Pvt. Ltd., I resolved 70–90 daily customer queries through chat and voice support for a global e-commerce client. I handled refunds, returns, cancellations, and delivery issues while maintaining SLA compliance.

At Quampetence Business Solutions Pvt. Ltd., I supported UK e-commerce customers by chat and email on orders, refunds, and payments. I recommended workflow and SOP improvements adopted by the support team and enhanced MIS reporting quality through accurate data logging.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Teleperformance Global India Pvt. Ltd.

Resolved 70-90 customer queries per day via chat and voice support for a global e-commerce client, maintaining SLA compliance. Handled refunds, returns, cancellations, and escalations, and improved MIS accuracy.

Customer Support Live Chat Voice support Refund Handling Cancellations Escalation Management SLA Compliance CRM Ticketing Tools Zendesk Freshdesk Salesforce MIS Reporting SOP Improvement Cross team coordination

Customer Support Executive

Quampetence Business Solutions Pvt. Ltd.

Provided chat and email support for e-commerce queries related to orders, refunds, and payments. Achieved high first-contact resolution rates and improved MIS reporting quality.