Open to opportunities

hind User

@hinduser1

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Reliable and fast-learning online support professional.

Morocco

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What I'm looking for

I am looking for a role that allows me to engage with online communities while ensuring a safe and respectful environment.

I am a dedicated online support professional with a strong focus on community engagement and safety. My experience spans content writing and community moderation, where I have honed my skills in live chat support and comment moderation. I take pride in providing clear and polite written communication, ensuring that interactions are respectful and constructive.

Throughout my freelance career, I have successfully managed daily chats with clients, addressing their inquiries about products, delivery, and returns. My role as a community moderator has involved reviewing content and flagging inappropriate posts, which has deepened my understanding of maintaining a positive online environment. I am passionate about fostering safe and engaging online communities.

Experience

Work history, roles, and key accomplishments

Online Chat Support & Comment Moderator

HB Hind Belcaid

Jan 2023 - Dec 2024 (1 year 11 months)

Handled daily chats from clients about products, delivery, and returns. Reviewed and moderated comments under posts to ensure polite and respectful communication. Escalated sensitive or serious issues to team supervisors.

Customer Service Conflict Resolution Problem Solving