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Himanshu Pal

@himanshupal1

Chief of Staff at AI healthcare startup. Shipped a US medical-practice marketplace from zero. AI-first operator. IIT Delhi '23

India
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What I'm looking for

Role: PM, Growth, Founder's Office, CoS, or Strategy. Full ownership.

Bring: AI-first execution as default — agentic systems shipped in production. 3 yrs across AI healthcare, consumer, retail-ops.

Location: Bangalore + open to remote.

I'm Chief of Staff at Independence OS, an early-stage AI healthcare startup, six months in. I report to the founder and operate as Product Owner of MedExchange — our marketplace for buying and selling US medical practices. I built the valuation engine that prices every listing, the listing flows across multiple physician personas, and an agentic broker outreach pipeline that converts cold contacts into LOI-ready deals. Alongside the product work, I run hiring, finance, and operations for the Bangalore engineering hub, including an agentic hiring pipeline I built on Claude Code that consolidates 244 candidates from 10 agencies into a single ranked dashboard.

The thread across my work is AI-first execution. I don't use Claude Code, MCP servers, and agentic tools as features — they're the substrate I operate on. The default is: find a multi-day workflow, replace it with an agentic system, ship it in days. That pattern compresses the gap between problem identified and problem fixed, which is the actual job.

Before Independence OS: – Swiggy (Asst. Manager, Product & Strategy): owned the Campus Rewards Program end-to-end; AI-based onboarding I launched drove a 20% lift in daily orders – Cars24 (Program Manager): owned regional P&L and customer experience for North & East India retail across multiple HUBs; the region delivered the highest NPS at Cars24 and held the #1 zone rank month-over-month – NEETprep / GoodEd (Associate PM): ran paid growth and lifecycle end-to-end; drove 60% YoY revenue growth via paid channels and a 30% lift in cold-lead conversions through GenAI personalization – Delhivery (Strategy Intern): authored handling SOPs that saved INR 30 Lakhs in two months

Education: B.Tech in Chemical Engineering from IIT Delhi (2019–2023).

What I'm looking for next: Senior PM, Founding PM, Strategy, or Founder's Office roles at Series A–D startups, ideally AI-native or in healthcare, marketplaces, fintech, or B2B SaaS. Bangalore-based, open to remote. I do my best work founder-direct, with full ownership of an outcome rather than a feature.

Experience

Work history, roles, and key accomplishments

Independence OS logoIO
Current

Chief of Staff

Independence OS

Nov 2025 - Present (7 months)

• Product Owner of MedExchange (US marketplace for medical practices): valuation model, listing flows, agentic broker outreach pipeline driving LOI-ready deals.
• Drive hiring, finance, ops for Bangalore Hub; built agentic hiring pipeline (244 candidates → ranked dashboard).
• AI-first execution: Claude Code, agentic tools, MCP. Compress multi-day workflows to hours.

swiggy logoSW

Assistant Manager- Product and Strategy

swiggy

Jul 2025 - Oct 2025 (3 months)

• Led New Service Offerings in Food Strategy: market + competitive analysis across India, ME, Europe to surface whitespace opportunities, case studies, customer feedback.
• Owned Campus Rewards Program end-to-end; launched AI-based onboarding for non-institutional student emails (20% lift in daily orders); led offline acquisition via social media.

Cars24 logoCA

Program Manager - Retail CX

Feb 2025 - Jul 2025 (5 months)

Owned customer experience for Cars24’s North and East India retail business by managing visit detractors and D0/D30 cohorts, and rolling out targeted satisfaction initiatives to achieve the region’s highest Net Promoter Score (NPS) and top-performing zone ranking month-over-month. Managed regional P&L focused on design margins and cost control, optimizing inventory turnover and reducing aging stock using STR, V2GT, and V2D metrics.

Gooded Technologies Pvt. Ltd. (Neetprep) logoGN

Associate Product Manager (Growth)

Gooded Technologies Pvt. Ltd. (Neetprep)

Nov 2023 - Jan 2025 (1 year 2 months)

Led targeted marketing campaigns via SMS (MDS Send) and WhatsApp (Interakt) using audience segmentation and A/B-tested messaging, and integrated Generative AI campaigns (Intellemo) across funnel stages to lift customer engagement and conversion by 30%. Owned Google Ads, Meta Ads, and HubSpot CRM end-to-end, running competitor analysis and lifecycle email campaigns that drove 60% YoY paid revenue growth and a 30% lift in cold-lead conversions.

Education

Degrees, certifications, and relevant coursework

Indian Institute of Technology Delhi logoID

Indian Institute of Technology Delhi

Bachelor of Technology, Chemical Engineering

2019 - 2023

Activities and societies: Leadership: Board for Sports Activities (Best Executive Award ’20) and led a team of 10 at Rendezvous ’22 (IIT Delhi cultural fest). Certifications: KPMG Virtual Experience Programme (Data Analytics/Marketing Strategy) and Udemy Digital Marketing (Beginner & Advanced).

Earned a Bachelor of Technology in Chemical Engineering at IIT Delhi (2019–2023).

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