I am an experienced IT and telecommunications professional with over 3 years of experience as a Network Anlyst professional at Vocus. I provide advanced technical support, network troubleshooting, incident management and service assurance across complex telecommunications environments.
My experience includes investigating and resolving network and service-related issues such as connectivity problems, outages, service degradation, latency, packet loss, routing issues and intermittent faults. I use a structured and analytical approach to troubleshoot incidents, analyse network behaviour, logs and alarms, identify root causes and implement appropriate resolutions.
I have strong experience managing high-priority and customer-impacting incidents, prioritising faults based on business impact and working within agreed service levels. I take ownership of complex issues from investigation through to resolution and ensure accurate technical documentation and handovers.
I regularly collaborate with Network Operations, Engineering, Field Services, Service Delivery, vendors and other technical teams to resolve complex faults. I am confident communicating technical information to both technical and non-technical stakeholders and maintaining clear communication throughout the incident lifecycle.
My experience has developed strong analytical, problem-solving and troubleshooting skills, along with the ability to work independently and manage multiple priorities in a fast-paced environment.
I am now seeking to progress into a Network Analyst or Network Operations/Engineering role where I can apply my existing telecommunications experience while further developing my skills in network monitoring, performance analysis, fault management, automation and network engineering.
