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Hiba Amzayouaq

@hibaamzayouaq

Technical support advisor at Concentrix troubleshooting macOS and iOS issues and guiding customers to effective solutions.

Morocco

Message

At Concentrix, I troubleshoot macOS and iOS technical issues and guide customers toward effective solutions. I also collaborate with internal teams to resolve complex cases and support service quality.

Previously, I worked as a Sales advisor at Concentrix, helping customers select products and services while providing sales support.

Experience

Work history, roles, and key accomplishments

Current

macOS/iOS Technical Support Advisor

Current

Concentrix

Jun 2024 - Present (2 years 5 months)

Troubleshoot macOS and iOS technical issues, provide effective solutions and customer guidance, collaborate with internal teams to resolve complex cases, and ensure high customer satisfaction and service quality.

Troubleshooting Customer Service Problem Solving Teamwork Communication Skills

Sales Advisor

Concentrix

Jun 2022 - Jun 2024 (2 years)

Assisted customers in selecting products and services, built strong customer relationships, and consistently delivered excellent customer service and sales support.

Customer Service Sales Support Communication Skills Teamwork