Hiba Aladdin
@hibaaladdin
Client Success Manager growing fintech accounts through KPI tracking, renewals, and digital transformation alignment.
JordanWhat I'm looking for
I’ve been managing key client relationships at Codebase Technologies since Jan 2023, across multiple markets, with a focus on satisfaction, performance, issue resolution, and renewal strategies.
Before that, I was an Account Manager at Infobip in the Levant (Feb 2020–Jan 2023), where I helped grow the local and regional market in Jordan and Iraq, including maintaining, upselling, cross-selling, and expanding clients into new markets.
Earlier, at Robotack (Apr 2018–Aug 2019), I drove business development by promoting products, identifying business opportunities, and providing post-sales support—grounded in business administration from Amman Ahliyyeh University.
Experience
Work history, roles, and key accomplishments
Client Success Manager
Codebase Technologies
Jan 2023 - Present (3 years 7 months)
Managing key client relationships across multiple markets to ensure satisfaction and business growth.
Account Manager - Levant
Infobip
Feb 2020 - Jan 2023 (2 years 11 months)
Achieved growth in the local and regional market in Jordan and Iraq. Implemented strategic plans to maintain, upsell, cross-sell, and grow business with existing clients.
Business Development Consultant
Robotack
Apr 2018 - Aug 2019 (1 year 4 months)
Developed a growth strategy focused on financial gain and client satisfaction. Promoted the company's products and services while addressing clients' objectives.
Education
Degrees, certifications, and relevant coursework
Amman Ahliyyeh University
Bachelor of Arts, Business Administration
1999 - 2004
Bachelor of Arts in Business Administration from Amman Ahliyyeh University from 1999 to 2004.
Arab Model School
Tawjihi, Arts
Completed Tawjihi (General Certificate Examination) in Arts Stream from Arab Model School, Amman, graduating in 1999.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Job categories
Skills
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