At TES-i, I configured and managed versioned documents and designed review and approval processes. I also drafted workflow charts and kept detailed records of support requests, escalations, and resolutions.
I created and organized user support documentation to standardize troubleshooting procedures and system workflows. I also scheduled software installations and upgrades and helped users transition to new versions.
As a freelance development editor, I maintain documentation tracking revisions, continuity, voice, and character consistency from draft to draft. I read, evaluate, proofread, and copyedit manuscripts and other materials for clarity, consistency, and flow.
I format complex documents before final delivery and manage editorial projects for several clients at once. I hold a B.A. in English with a minor in Game Studies and Design from the University of Montevallo.
