Open to opportunities

He zio

@hezio

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Senior leader specializing in operational excellence and executive coaching.

United States

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What I'm looking for

I seek a role that fosters growth, values diversity, and emphasizes strategic leadership.

I am a highly accomplished senior leader with a proven track record in operational excellence, executive coaching, and building high-performing cultures. My expertise lies in fostering a diverse and inclusive environment while retaining top talent and implementing effective strategies. I have successfully led initiatives that resulted in significant cost savings, improved employee engagement, and enhanced organizational performance.

Throughout my career, I have held key leadership positions, including Chief Operating Officer and Chief Administrative Officer at the Big Sister Association of Greater Boston. In these roles, I achieved a remarkable 10% reduction in organizational expenses and improved employee retention from 50% to 85%. My commitment to diversity, equity, and inclusion has led to a 25% increase in diversity representation at the leadership level, and I have developed comprehensive onboarding plans that facilitate successful transitions for new executives.

As a strategic advisor, I have collaborated with senior management to drive positive organizational change and foster high-performing cultures. My ability to navigate complex challenges and implement targeted solutions has consistently resulted in enhanced operational efficiency and stakeholder engagement. I am passionate about creating environments where individuals thrive and contribute to the organization's mission.

Experience

Work history, roles, and key accomplishments

Chief Operating Officer

Big Sister Association of Greater Boston

Jul 2021 - Mar 2025 (3 years 8 months)

As COO, achieved operational excellence by implementing cost-saving initiatives, enhancing employee engagement, and securing funding. Improved employee retention from 50% to 85% and shifted net promoter score from below 50% to 85%. Provided change management leadership during C-suite transitions and represented the organization at board meetings.

Operational Excellence Cost Saving Initiatives Employee Engagement Change Management Strategic Planning Executive Coaching Stakeholder Engagement Fundraising Compliance Management

Chief Administrative Officer

Big Sister Association of Greater Boston

Jul 2020 - Jul 2021 (1 year)

Oversaw HR operations, driving continuous process improvement and compliance. Streamlined HR systems, improved time to fill positions, and developed DE&I initiatives that increased staff competency and diversity representation in leadership by 25%. Redesigned performance review processes for continuous feedback.

HR Operations Process Improvement DE&I Compliance Management Performance Management Change Management Strategic Planning Stakeholder Engagement Team Leadership

Senior Advisor

Big Sister Association of Greater Boston

Jan 2020 - May 2020 (4 months)

Provided strategic counsel to the CEO and senior management, driving organizational change and fostering high-performing cultures. Collaborated with HR to nurture talent and contributed to crisis management efforts.

Change Management Talent Development Crisis Management Stakeholder Engagement Coaching Leadership Development Performance Team Collaboration Problem Solving

Vice President of Programs & Recruitment

Big Sister Association of Greater Boston

Dec 2010 - Jan 2020 (9 years 1 month)

Led a team of over 30, enhancing skills and performance. Achieved client growth through coaching and development, secured significant funding, and established a fee-for-service business line that added $500,000 to the revenue budget.

Team Leadership Fundraising Program Development Coaching Strategic Planning Stakeholder Engagement Revenue DE&I

Program Director

Vinfen

Sep 2005 - Jul 2010 (4 years 10 months)

Oversaw operations for social impact services, turning around client-serving programs at risk of losing state contracts. Ensured compliance with regulations and enhanced staff performance, leading to promotions.

Program Management Compliance Quality Assurance Crisis Management Strategic Planning Stakeholder Engagement