At POSE CX (Glucore Medical), I promoted the GoCheck2 blood glucose monitor to Medicare-billing entities through outbound calls. I developed outreach scripts, industry mind maps, and training resources, and used ZoomInfo and RocketReach for account research.
In customer service roles supporting Instacart, Lyft, Xfinity Mobile, and Optimum, I handled complex customer and driver cases across phone, email, and chat. I earned 96% CSAT at Instacart and 100% CSAT for five consecutive months at Optimum, where I also onboarded and coached new hires.
