Hernando Velasco
@hernandovelasco
IT Support Analyst at INNOVAR TS SAS managing support tickets, corporate access, and device maintenance.
ColombiaWhat I'm looking for
At INNOVAR TS SAS, I manage and prioritize support tickets, provide Level 1 and 2 support, and maintain computer equipment to help keep technology services running.
I administer the corporate tenant and user access, track technology inventory, and document support work in line with company procedures.
At BIENESTAR IPS, I resolved technical incidents, implemented preventive maintenance procedures, and administered the site’s physical and logical network. I also prepared technical and statistical reports for IT management.
At Web And Net, I contributed to the development and maintenance of SoftParking and built applications and websites using Python, PHP, PhpMyAdmin, and WordPress. I also worked on electrical automation projects using Siemens LOGO PLCs at Eléctricos EVM.
Experience
Work history, roles, and key accomplishments
AUX DE SISTEMAS
INNOVAR TS SAS
Mar 2026 - Present (8 months)
Gestión, priorización y seguimiento de tickets de soporte técnico, garantizando la atención oportuna de los requerimientos de los usuarios. Mantenimiento preventivo y correctivo de equipos de cómputo, incluyendo diagnóstico de fallas de hardware y software.
ANALISTA DE SOPORTE TI
BIENESTAR IPS
Dec 2023 - Dec 2025 (2 years)
Gestioné y resolví incidentes técnicos en un 95% dentro de los tiempos de SLA, asegurando la operatividad continua de los sistemas. Implementé procedimientos de mantenimiento preventivo reduciendo fallas recurrentes en un 20%.
Ingeniero de Proyectos eléctricos
Eléctricos EVM
Jan 2022 - Jul 2023 (1 year 6 months)
Diseñé e implementé sistemas de automatización con PLC LOGO Siemens para mejorar la eficiencia operativa. Ejecuté instalación y configuración de maquinaria industrial garantizando estándares de calidad.
Desarrollador Junior
Web And Net
May 2021 - Dec 2021 (7 months)
Participé en el desarrollo y mantenimiento de SoftParking, mejorando la eficiencia en la gestión de estacionamientos. Desarrollé aplicaciones y sitios web con Python, PHP, PhpMyAdmin y WordPress.
Education
Degrees, certifications, and relevant coursework
Coursera
Fundamentos de Ciberseguridad, Ciberseguridad
2024 - 2024
Completed a course on Cybersecurity Fundamentals.
SENA
Diseño y Planos en AutoCAD, Diseño
2023 - 2023
Completed a course on AutoCAD Design and Plans.
SENA
Controladores Lógicos Programables (PLC), Automatización
2023 - 2023
Completed a course on Programmable Logic Controllers (PLC).
MinTIC / Universidad de Caldas
Fundamentos de Programación, Programación
2022 - 2022
Completed a course on Programming Fundamentals.
Universidad Tecnológica de Bolívar
Ingeniero Mecatrónico, Ingeniería Mecatrónica
2017 - 2021
Completed a degree in Mechatronic Engineering with a focus on Information Technology.
Corporación Fernando Aragón
Analista de Sistemas y Soporte TI, Sistemas y Soporte TI
2021 - 2021
Completed a program as Systems Analyst and IT Support.
Colegio Militar Almirante Colón
Bachiller, Bachillerato
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
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