Herberth Peña
@herberthpea
Operations Specialist at Walgreens who executes intraday labor optimization and schedule adherence across changing retail demands.
United StatesWhat I'm looking for
At Walgreens, I execute intraday labor optimization models and manage schedule adherence as retail demands shift. I also handle store cash controls, bookkeeping, inventory execution, and team coaching.
As a Family Support Specialist at Hazel Health, I supported families, schools, and internal teams with program questions, support tickets, and scheduled-visit troubleshooting. I also used Rippling to audit time-tracking data and reconcile attendance variances.
At Mr. Cooper Group, I handled mortgage-related customer calls, processed complex accounts using iAssist/Remedy, and guided customers through foreclosure prevention, payment assistance, and escrow options. I’m seeking a Workforce Management role.
Experience
Work history, roles, and key accomplishments
Emerging Store Manager
Walgreens
Jan 2018 - Present (8 years 9 months)
Executed intraday labor optimization models and managed schedule adherence across shifting retail operational demands. Managed store cash controls, register counts, safe deposits, and bookkeeping in compliance with company standards.
Managed inbound and outbound calls with parents, guardians, schools, and stakeholders. Partnered with internal teams to resolve support tickets and answer program questions.
Delivered personalized customer service on 50+ mortgage-related calls per day. Utilized advanced database management software (iAssist/Remedy) to process complex accounts, maintaining strict service level compliance.
Handled inbound calls regarding existing customer accounts, resolving questions and concerns. Consulted with customers to assess needs and recommend the best available options.
Education
Degrees, certifications, and relevant coursework
Nelson University
Bachelor's, Business Administration
2024 -
Pursuing a Bachelor's degree in Business Administration, currently on break.
Collin College
Associate of Science, General Science
2020 - 2023
Earned an Associate of Science in General Science from Collin College from 2020 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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