At DoorDash Technologies Mexico, I managed end-to-end onboarding for premium merchants, coordinating with engineering, compliance, and support teams to resolve setup and documentation hurdles.
I maintained real-time trackers for 150+ active merchant accounts and reduced onboarding delays by 22% through proactive follow-ups and early identification of obstacles.
At Hexaware Technologies, I provided technical support and managed IT service tickets in Jira and ServiceNow. I also used Microsoft Intune and Knox Manage to support and manage user devices.
At Teleperformance, I supported customers through social media and telephone, handled incident reports and claims, and scheduled technician appointments. I speak French and Creole natively, with advanced Spanish and English.
