Henric Nilsson

HN

Looking for a job

Henric Nilsson

@henricnilsson

I build member relationships, grow financial product sales, and lead high-performing branch operations.

What I'm looking for

I'm seeking a remote-first role where I can apply relationship management, sales prospecting, financial-services knowledge, and operational leadership in a fast-paced virtual environment.

I've built more than 10 years of experience across financial services and logistics, most recently helping PFFCU members address high-priority financial needs, identify suitable products, and navigate account inquiries.

I've led branch operations at American Heritage Federal Credit Union and PFFCU, coached representatives, processed loans and transactions, and improved service workflows. I bring relationship management, sales prospecting, remote collaboration, and operational leadership to fast-paced teams.

Experience

Work history, roles, and key accomplishments

PU

Current

Senior Brand Representative

Current

PFFCU (Police and Fire Federal Credit Union)

Dec 2023 - Present (2 years 9 months)

Provide exceptional customer engagement and service to members, identify sales lead opportunities, and support remote operations and training for junior staff.

Customer Engagement Sales Prospecting Virtual Meeting Tools Remote Collaboration Time Management Relationship Management Training

AU

Assistant Branch Manager

American Heritage Federal Credit Union

Nov 2021 - Nov 2023 (2 years)

Managed daily branch operations, coached staff on relationship management, and ensured compliance with organizational standards.

Operations Management Relationship Management Time Management Coaching Compliance Insurance Sales

PU

Branch Supervisor

PFFCU (Police and Fire Federal Credit Union)

Jan 2020 - Nov 2021 (1 year 10 months)

Managed opening and closing procedures, resolved complex member issues, and improved branch performance through new customer service practices.

Operations Management Customer Service Teamwork Time Management Workflow Improvement

PU

Branch Service Representative

PFFCU (Police and Fire Federal Credit Union)

Mar 2018 - Dec 2020 (2 years 9 months)

Processed loan applications and daily transactions, identified cost-saving opportunities for members, and maintained member records.

Relationship Management Loan Processing Transaction Processing Database Management Attention To Detail

IK

Logistics Team Leader

Mar 2014 - Dec 2018 (4 years 9 months)

Led floor operations and warehouse logistics, optimized inventory flow, and managed administrative tasks using enterprise software.

Logistics Inventory Management Time Management Team Leadership Safety Procedures Enterprise Software

Education

Degrees, certifications, and relevant coursework

WP

West Chester University of Pennsylvania

Bachelor of Arts, Business

2013 - 2017

Pursued a Bachelor of Arts in Business, completing the degree in 2017.

Tech stack

Software and tools used professionally

Salesforce

Google Workspace

SQL

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

70k+ USD

Job categories

Branch Manager Relationship Manager Account Manager Business Development Representative Sales Operations Manager

Interested in hiring Henric?

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