Hemendra Singh Bisht

SUMMARY:

Dynamic and detail-oriented Project Manager with progressive experience in digital transformation across diverse business verticals like Web, Desktop, Mobile, Database, and Cloud based applications. Proven expertise in leading service delivery and operations management programs, defining strategy, prioritizing execution, managing budgets, driving talent acquisition and establishing project governance to ensure timely delivery of high-quality products in a fast-paced environment. Adept at building & maintaining strong client relationships and identifying expansion opportunities. Passionate about leveraging technology and innovative solutions to enhance operational efficiency and customer satisfaction.

KEY ACHIVEMENTS:

· Electronic Publishing: Led the successful transition of CSR program as per Agile methodologies. Released to 144 schools in the USA, significantly improving user satisfaction.

· Energy & Power Systems: Monitored statistics to track and report program progress against timescale, financial, and quality targets. Achieved 40% effort reduction, 46% quality improvement, and 49% time to market reduction.

· eLearning: Managed and supported software product teams in the delivery phase post-project launch, ensuring adherence to stage gate methodology and tollgates. Improved application performance by 67%.

· eCommerce: Served agile teams as a Scrum Master which worked on UI (HTML, CSS and Angular JS) and CMS (Alfresco Content Management) and Big Commerce.

· Finance & Investment: Implemented quality performance metrics for monitoring reports to evaluate key project metrics, resulting in a 16% reduction in post-release issues.

· Banking & Payments: Successfully transformed SaaS platform teams from Waterfall to Agile, reduced technical debt by 34%.

· Healthcare & Research: Participated in governance forums & cadences for each business operations and ensure action items, documentation, and progression to closing open items are prioritized as per service assurance.

· OTT SaaS/Video Platform: Provided agile training and continuous improvement guidance to team members, resulting in a 43% increase in team productivity.