Open to opportunities

Hemant Maran

@hemantmaran

I improve financial-services operations through analytics, workflow redesign, and KPI reporting.

At Probe CX, I manage home-loan portfolio operations, identifying more than $2M in unrealized opportunities and improving capital efficiency by 15% through redesigned tracking, reporting, and performance measurement.

I build Tableau dashboards and executive reporting, improve workflows across teams, and support compliant operational decisions. Earlier, I reduced delinquency by 20%, increased recovery rates by 22%, and led high-volume retail operations at Oporto.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager – Home Loans

Current

Probe CX

Sep 2023 - Present (3 years)

Managed end-to-end operational activities for a high-value home loan portfolio, identifying over $2M in unrealized opportunities and improving capital efficiency by 15% through redesigned tracking and reporting.

Data Analysis Tableau KPI Reporting Executive Dashboards Process Improvement Cross Functional Collaboration Compliance Operational Excellence

Collections & Hardship Consultant

Probe CX

Jun 2023 - Sep 2023 (3 months)

Designed structured hardship workflows reducing portfolio delinquency by 20% and negotiated customer resolutions improving recovery rates by 22% while maintaining 100% compliance.

Workflow Design Negotiation Compliance Collections Customer Outcomes

Quality Assurance Analyst

Probe CX

Oct 2022 - Jun 2023 (8 months)

Audited operational processes and quality standards, contributing to a 10% improvement in service quality and providing process feedback and compliance monitoring.

Quality Assurance Audit Compliance Monitoring Process Improvement Reporting

Operations Team Lead

Oporto

Jan 2019 - Oct 2022 (3 years 9 months)

Led daily business operations for a high-volume retail environment including people, performance, and P&L, improving operational efficiency by 12% through workflow optimization and coaching.

Operations Management People Management Performance Management P&L Workflow Optimization Coaching