Helmina Rantih
@helminarantih
Experienced SAP Learning Support Specialist driving ESM, training, and SLA excellence.
IndonesiaWhat I'm looking for
I am a results-driven SAP Learning Support Specialist with more than 15 years managing ESM ticketing tools and regional training programs across Southeast Asia and India. I lead cross-regional teams, coordinate end-to-end training logistics, and manage high-volume ticket resolution while maintaining SLA compliance.
I have successfully led Go-live for a unified Asia Pacific ticketing system and resolved over 5,000 ESM tickets from India customers, consistently meeting SLA targets and improving operational efficiency. I build strong stakeholder relationships and drive continuous improvement through monitoring training effectiveness and streamlining workflows.
I am recognized for reliability, proactive problem-solving, and commitment to organizational excellence. I seek opportunities where I can apply my team leadership, process-improvement skills, and deep experience in SAP learning and customer support to deliver measurable impact.
Experience
Work history, roles, and key accomplishments
PILed regional SAP Learning Support for APAC/SEA, managing go-live of a unified ticketing system and resolving 5,000+ ESM tickets while maintaining SLA compliance and improving training operations.
PIServed as primary customer contact resolving SAP product inquiries, collaborating with support and consulting teams and achieving average online evaluation scores of 6/7 for trainings.
PICoordinated logistics, schedules, and materials for SAP training and consulting programs, supporting rollout of training initiatives for major clients.
Secretary to Sales Manager
PT Philips Indonesia
Jan 2001 - May 2005 (4 years 4 months)
Provided high-level administrative support to the Sales Manager, coordinating daily operations and sales activities to ensure efficient workflow.
Secretary to Development Manager
PT Philips Indonesia
Jun 1995 - Dec 2000 (5 years 6 months)
Provided comprehensive administrative support to the Development Manager, managing schedules and facilitating effective daily operations.
Education
Degrees, certifications, and relevant coursework
Akademi Bahasa Asing (ABA), Jakarta
Diploma, Foreign Language
1994 - 1997
Diploma in foreign language studies completed at ABA Jakarta from 1994 to 1997.
Akademi Sekretaris Manajemen Indonesia (Extension), Jakarta
Certificate, Secretarial Studies
1990 - 1991
Completed extension studies in secretary/management at the Academy Secretary Management Indonesia in 1990ā1991.
Availability
Location
IndonesiaAuthorized to work in
Job categories
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