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Hellen mwondu

@hellenmwondu

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I deliver accurate remote customer support, BPO operations, and AI data quality work.

Kenya

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What I'm looking for

I'm looking for a remote customer support, BPO, digital operations, or AI data role where I can resolve customer issues, maintain accurate records, follow quality processes, and grow with new platforms and workflows.

I've delivered customer support, data operations, and digital assistance in fast-paced BPO and remote environments for more than six years.

At Samasource Kenya, I responded to customer inquiries, maintained accurate records, researched and verified information, investigated discrepancies, and escalated complex issues while meeting quality and productivity standards.

I've also reviewed AI-generated content at iMerit Scholars and annotated video data for remote AI projects using CVAT, Labelbox, and Halo, consistently applying detailed guidelines, accuracy checks, and independent judgment.

Experience

Work history, roles, and key accomplishments

BPO Agent / Customer Support & Data Operations

Samasource Kenya

Mar 2019 - Dec 2025 (6 years 9 months)

Provided professional customer and operational support in a fast-paced BPO environment, handling inquiries, data entry, and issue resolution while maintaining accuracy and quality standards.

Customer Support BPO Operations Data Entry Web Research Digital Support Quality Assurance Issue Resolution Remote Work

AI Trainer – Part-Time

iMerit Scholars

Reviewed and evaluated AI-generated content and data according to project guidelines, identifying inconsistencies and providing accurate corrections while meeting deadlines and quality requirements.

AI Training Content Review Data Evaluation Quality Assurance Critical Thinking