Looking for a job

Hellen Camsi

@hellencamsi

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I optimize CRM pipelines, lead conversion, retention, and remote sales team performance.

Kenya

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What I'm looking for

I'm looking for a remote sales operations, CRM, customer success, or team leadership role where I can improve lead workflows, reporting, retention, and team performance while continuing to grow in a fast-paced environment.

I've supported high-volume sales and customer operations across Be Call Group, Ignis Agency, Coby Ceramics Industries, and Safaricom. My work spans lead qualification, consultative selling, CRM accuracy, retention, and performance reporting.

At Ignis Agency, I supervised a remote inside sales team and managed Zoho CRM workflows for more than 100 leads each week. I produced KPI and revenue reports, coordinated schedules, completed 30+ daily chat and call quality checks, and trained new hires.

At Safaricom, I handled 50–80+ daily customer interactions, maintained accurate case and ticket records, and contributed to a 15% increase in customer retention through proactive engagement. I also coordinated a team of seven on the Lipa Mdogo Mdogo project.

I'm equally comfortable turning incomplete data into actionable insights and coaching people to communicate with clarity and confidence. I use structured workflows, reporting, and practical feedback to improve customer experiences and team performance.

Experience

Work history, roles, and key accomplishments

Current

Inbound & Outbound Call Agent

Current

Be Call Group (Solvo Global)

May 2026 - Present (5 months)

Handled high-volume inbound and outbound calls, qualified leads, and converted prospects through consultative selling. Consistently achieved daily and monthly sales, conversion, call quality, and productivity KPIs while maintaining accurate CRM records.

Zoho CRM Consultative Selling Lead Qualification Objection Handling Upselling Cross Selling Customer Retention KPI Tracking CRM Management

Inside Sales Supervisor

Ignis Agency

Mar 2025 - Feb 2026 (11 months)

Supervised a remote inside sales team, managed Zoho CRM for lead tracking across 100+ leads weekly, and prepared performance reports. Conducted quality checks on 30+ chats/calls daily and trained new hires to improve productivity.

Zoho CRM Team Supervision performance reporting KPI Tracking Quality Assurance Onboarding Training Remote Team Coordination Data Accuracy

Sales & Marketing Manager

Coby Ceramics Industries Ltd

May 2024 - Jun 2025 (1 year 1 month)

Managed client communications, organized sales data, and supported product launch operations. Launched and positioned a startup brand within 6 months, achieving break-even during its initial market trial.

Sales Operations Marketing Customer Relationship Management Market Research Go To Market Strategy Data organization Reporting

Customer Care Agent

Safaricom PLC

Jan 2023 - Apr 2024 (1 year 3 months)

Handled 50-80+ daily customer interactions across multiple channels, logged cases, and tracked resolutions using CRM systems. Contributed to a 15% increase in customer retention through proactive engagement.

Customer Support CRM Management Ticketing Issue Resolution Active Listening Empathy Retention Strategy